Support Policy
How to reach us
Use our Contact page and choose the topic that fits your question, so it reaches the right person.
When we reply
We reply within 3 working days, and usually sooner.
What to include
- Payment or access: the e-mail address or WhatsApp number you joined with, the date and amount, and your payment reference or receipt.
- Report a group member: the member’s number, what happened and when, and a screenshot if you have one.
- Request a review: the decision you want us to look at again, and why.
Reports
Reports are handled in confidence.
Refunds
Refunds follow our Refund Policy.
Your safety
We will never ask for your password.
Respect
We may end a conversation that becomes abusive.
Last updated: 7 November 2026